Terms & Conditions

• 1.1 Order Placement

All orders must be placed through our official website, WhatsApp, or phone call. Verbal orders are subject to confirmation via written message or email.

• 1.2 Order Confirmation

Orders are only considered confirmed once:

• Full payment or 50% advance payment is received
• Order confirmation message/email is sent by our team
• Custom design is approved (for custom cakes)

• 1.3 Minimum Notice Period

Regular Cakes: 24 hours minimum notice

Custom/Designer Cakes: 48-72 hours minimum notice

Wedding/Large Tiered Cakes: 1 week minimum notice

• 1.4 Pricing

All prices are in Pakistani Rupees (PKR). Prices are subject to change based on:

• Design complexity
• Size and weight
• Seasonal ingredient costs
• Delivery location

• 2.1 Customer Cancellation

Cancellation requests must be made via WhatsApp or phone call:

• More than 48 hours before delivery: Full refund or reschedule
• 24-48 hours before delivery: 50% refund
• Less than 24 hours before delivery: No refund
• Same-day cancellations: No refund

• 2.2 Bakery Cancellation

We reserve the right to cancel orders in exceptional circumstances:

• Ingredient unavailability
• Technical/equipment failure
• Natural disasters or emergencies
• Safety concerns

In such cases, full refunds will be provided within 3-5 working days.

• 3.1 Refund Eligibility

Refunds are issued in the following cases:

• Order cancellation as per cancellation policy
• Bakery-initiated cancellation
• Significant quality issues (must be reported within 2 hours of delivery)
• Wrong item delivered (must be reported immediately)

• 3.2 Non-Refundable Situations

No refunds will be issued for:

• Change of mind after order confirmation
• Minor appearance variations from reference images
• Color shades variation (screens vs reality)
• Taste preferences (unless quality issue)
• Late delivery due to customer-provided wrong address

• 3.3 Refund Process

Refunds are processed within 3-7 working days through:

• Original payment method (for online payments)
• Bank transfer (for cash deposits)
• Credit note for future orders

• 4.1 Delivery Areas

We deliver across Karachi with the following zones:

• Zone A (Free Delivery): Gulshan, Johar, Malir, Bahadurabad
• Zone B (Rs. 200-300): Defence, Clifton, Saddar
• Zone C (Rs. 400-500): North Karachi, Orangi, SITE
• Other Areas: Contact for quotation

• 4.2 Delivery Time

Delivery slots are approximate (±1 hour):

• Morning Slot: 10:00 AM - 1:00 PM
• Afternoon Slot: 1:00 PM - 4:00 PM
• Evening Slot: 4:00 PM - 8:00 PM

• 4.3 Delivery Instructions

• Provide complete address with landmarks
• Ensure someone is available to receive the order
• Keep phone charged and reachable
• Inspect cake upon delivery before signing

• 4.4 Failed Deliveries

Additional charges apply for:

• Wrong address provided: Rs. 200-500
• No one available to receive: Rs. 300
• Re-delivery attempts: Rs. 200 per attempt

• 5.1 Design Approval

For custom cakes:

• Send clear reference images via WhatsApp
• Our designer will share a sketch for approval
• Only proceed after customer approves the design
• Changes after approval may incur additional charges

• 5.2 Color Matching

We try our best to match colors, but:

• Screen colors may differ from actual colors
• Edible color shades may vary slightly
• We use food-safe, halal-certified colors only

• 5.3 Personalization

• Names, ages, messages can be added
• Provide correct spelling in writing
• No offensive or inappropriate content allowed
• Copyrighted characters require permission

• 6.1 Product Care

After delivery, customers are responsible for:

• Proper storage (refrigeration for cream cakes)
• Keeping away from heat and direct sunlight
• Safe transportation if moving the cake
• Consuming within recommended timeframe

• 6.2 Allergies & Dietary Restrictions

We are not liable for:

• Allergic reactions unless informed in writing
• Cross-contamination in our kitchen
• Specific dietary requirements not communicated
• Ingredients from external suppliers

Always inform us about allergies before ordering.

• 6.3 Force Majeure

We are not liable for delays or cancellations due to:

• Natural disasters
• Political unrest/strikes
• Power outages
• Pandemics/epidemics
• Acts of God

• 7.1 Information Collection

We collect:

• Name and contact information
• Delivery address
• Order history
• Payment details (securely processed)

• 7.2 Information Usage

Your information is used for:

• Order processing and delivery
• Customer service
• Marketing (with your consent)
• Improving our services

• 7.3 Information Protection

We implement security measures but cannot guarantee 100% security. We do not sell your data to third parties.

• 8.1 Complaints Procedure

For any issues:

1. Contact us immediately via WhatsApp with photos/videos
2. Provide order number and delivery details
3. Allow 24 hours for investigation
4. We will propose a resolution (refund/replacement/credit)

• 8.2 Contact Information