Frequently Asked Questions

At present, PickaPie Bakers operates from a dedicated kitchen and handles orders through delivery. We plan to open a customer-facing bakery location in Karachi as the brand continues to grow.

All cakes are prepared in our own kitchen setup, managed by trained staff and organized specifically for order-based preparation.

No. We operate from a separate kitchen space designed for professional preparation and order handling, not from a residential home kitchen.

Our current model is based on order demand and preparation requirements. This allows us to manage preparation schedules and deliveries efficiently at our present scale.

Since it is an active working kitchen with scheduled preparation and staff operations, it is not open for public visits.

Yes. At the moment, all orders are prepared in advance and delivered to customers. Walk-in sales are not available at this stage.

Yes. Cakes are prepared per order according to the confirmed schedule and delivery timeline.

We recommend placing orders at least 2–3 days in advance. For custom or large cakes, earlier confirmation is advised.

Same-day or urgent orders depend on availability and workload. You can check with us directly before placing the order.

Yes. We offer custom designs based on customer requirements, theme, size, and flavor, subject to feasibility and advance notice.

Orders can be placed through our website or by contacting us directly via WhatsApp or phone, depending on the order type.

We accept bank transfers. Once payment is made, customers only need to share the bank transaction reference number for verification.

No. Screenshots are not required. The bank transaction reference number is sufficient for payment confirmation.

Yes. Orders are confirmed after payment is received.

Since cakes are prepared specifically per order, cancellations and refunds depend on the preparation stage. Please contact us as early as possible if changes are needed.

Yes, we deliver across Karachi. Delivery charges and timing depend on location.

At the moment, we do not offer tasting sessions. This may be introduced in the future as we expand.

We source ingredients based on availability and quality standards to maintain consistency in preparation.

Yes, bulk orders are accepted with prior notice to ensure proper scheduling and preparation.

Yes. Opening a customer-facing bakery location in Karachi is part of our long-term growth plan.