Privacy Policy

• 1.1 Purpose

This Privacy Policy applies to all personal information collected through:

• Our website (pickapie.com)
• WhatsApp communications
• Phone orders
• Email communications
• Social media interactions
• In-person orders and consultations

• 1.2 Definitions

Personal Information: Any information that identifies you personally

Processing: Any operation performed on personal information

Data Controller: Pick a Pie Bakery determines purposes of processing

Data Processor: Third parties processing data on our behalf

• 2.1 Personal Information

We collect information you provide directly:

• Contact Details: Name, phone number, email address
• Delivery Information: Full address, landmarks, delivery instructions
• Order Details: Cake preferences, customization requests, event dates
• Payment Information: Transaction history, payment method (not storing full card details)
• Communication Records: WhatsApp messages, emails, call logs

• 2.2 Automatically Collected Information

When you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: Approximate location based on IP address
• Cookies Data: Session cookies, preference cookies (see Cookies section)

• 2.3 Special Category Data

We may collect special data only when necessary:

• Allergy Information: To ensure food safety
• Dietary Requirements: For custom order preparation
• Event Information: For customized cake designs

This information is collected only with your explicit consent.

• 3.1 Order Processing

To fulfill your orders:

• Process payments and confirm orders
• Create custom cake designs
• Coordinate delivery logistics
• Provide customer support
• Send order confirmations and updates

• 3.2 Customer Service

To serve you better:

• Respond to inquiries and complaints
• Provide personalized recommendations
• Resolve delivery issues
• Handle refunds and cancellations
• Improve our products and services

• 3.3 Marketing & Communication

With your consent:

• Send promotional offers and discounts
• Share new product announcements
• Send holiday greetings and reminders
• Request feedback and reviews
• Share baking tips and recipes

You can opt-out of marketing communications anytime.

• 3.4 Business Operations

For internal purposes:

• Analyze sales trends and preferences
• Improve website functionality
• Ensure food safety compliance
• Prevent fraud and unauthorized transactions
• Maintain business records as required by law

• 4.1 Security Measures

We implement appropriate technical and organizational measures:

• Encryption: SSL encryption for data transmission
• Access Controls: Limited access to personal data
• Secure Storage: Password-protected systems
• Regular Updates: Security patches and updates
• Employee Training: Privacy awareness training

• 4.2 Data Retention

We retain personal information only as long as necessary:

• Order Records: 3 years for tax and compliance
• Customer Information: Active customers + 1 year
• Communication Records: 2 years for service quality
• Payment Records: As required by financial regulations
• Marketing Consent: Until withdrawal of consent

After retention periods, data is securely deleted or anonymized.

• 4.3 Breach Notification

In case of a data breach:

• We will notify affected customers within 72 hours
• We will inform relevant authorities as required by law
• We will take immediate steps to contain the breach
• We will provide guidance on protective measures

• 5.1 Service Providers

We share data with trusted partners:

• Delivery Partners: Name, address, phone for delivery
• Payment Processors: Transaction details for processing
• IT Service Providers: Hosting, maintenance, security
• Marketing Platforms: With consent for marketing

All partners are contractually bound to protect your data.

• 5.2 Legal Requirements

We may disclose information when required:

• To comply with legal obligations
• To respond to court orders or legal processes
• To protect our rights, property, or safety
• To investigate fraud or security issues
• To enforce our Terms & Conditions

• 5.3 What We Never Share

We do not sell, rent, or trade:

• Your personal contact information
• Your payment card details
• Your delivery addresses to marketers
• Your order history without consent

• 6.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality

Preference Cookies: Remember your settings and preferences

Analytics Cookies: Help us understand website usage

Marketing Cookies: Track effectiveness of marketing (with consent)

• 6.2 How We Use Cookies

• Remember items in your shopping cart
• Save your language and currency preferences
• Understand how customers use our website
• Improve website performance and design
• Personalize your browsing experience

• 6.3 Cookie Management

You can control cookies:

• Browser Settings: Modify cookie preferences in your browser
• Opt-Out: Decline non-essential cookies on our cookie banner
• Clear Cookies: Delete existing cookies from your browser
• Do Not Track: Use browser's "Do Not Track" feature

Note: Disabling cookies may affect website functionality.

• 7.1 Access & Information

You have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to our processing of your data

• 7.2 Consent Management

You can:

• Withdraw consent for marketing communications
• Opt-out of promotional emails using unsubscribe link
• Control cookie preferences through browser settings
• Request removal from any mailing lists

• 7.3 How to Exercise Your Rights

To exercise your rights:

1. Contact us via email at info@pickapie.com
2. Provide sufficient identification information
3. Specify the right you wish to exercise
4. We will respond within 30 days

No fee is charged for exercising your rights.

• 8.1 Age Restrictions

Our services are not directed to children under 13:

• We do not knowingly collect data from children under 13
• Orders must be placed by adults (18+ years)
• If we discover we have collected data from a child, we will delete it
• Parents may contact us to review or delete their child's data

• 8.2 Parental Consent

For custom cakes for children's events:

• We may collect child's name and age for personalization
• This information is collected only with parental consent
• Information is used solely for order fulfillment
• Information is deleted after order completion

• 9.1 Updates & Revisions

We may update this policy periodically:

• Changes will be posted on this page
• Updated "Last Updated" date at top of policy
• Material changes will be notified via email (if subscribed)
• Continued use constitutes acceptance of changes

• 9.2 Previous Versions

We maintain archives of previous policies:

• Available upon request
• Show changes over time
• For transparency and compliance

• 10.1 Data Protection Officer

For privacy-related inquiries:

• 10.2 Response Time

We strive to respond to privacy inquiries:

• Within 24 hours for urgent matters
• Within 7 days for data access requests
• Within 30 days for complex requests